Interactive Voice Response (IVR) Blaster
Outbound voice campaigns with optional keypad interaction
IVR Blaster is software for planning outbound voice campaigns with recorded or configured voice messages and interactive keypad (DTMF) steps where enabled. Teams can use it for reminders, notifications, and surveys. Calling routes, transfer options, and campaign controls depend on deployment and destination requirements.
Architectural Capabilities & Features
DTMF Keypad Collection
Capture recipient key presses (e.g., "Press 1 to speak to an agent") and route calls dynamically based on the input.
Text-to-Speech (TTS) Generation
Prepare voice prompts using supported text-to-speech options or uploaded recordings, subject to the selected deployment.
Live Agent Transfer
Seamlessly bridge active calls to a live call center queue upon specific DTMF input for immediate escalation.
Answering Machine Detection (AMD)
Use available answering-machine detection settings where supported by the configured voice platform.
Technical Specifications
| Interaction Protocol | RFC 2833 / RFC 4733 DTMF Relay |
| Audio Formats | WAV, MP3, Neural TTS |
| Call transfer | Confirm supported transfer methods for your voice platform |