NOC Engineer – Routing & Quality Surveillance

Department: 24/7 Network Operations Center • Location: Work From Home (Remote / 24/7 Shifts) • Employment: Full-time

Monitor 24/7/365 wholesale voice and SMS route quality across global PoPs, enforce SLA thresholds (ASR > 60%, PDD < 1.8s, DLR > 99.5%), and execute instant automated failovers.

Key Responsibilities

• Monitor real-time live voice and SMS telemetry across Class 4 softswitches, SBCs, and SMS gateways.
• Track and enforce route KPIs: Answer Seizure Ratio (ASR), Average Length of Call (ALOC), Post Dial Delay (PDD), and Network Efficiency Ratio (NER).
• Detect FAS (False Answer Supervision), dead air, loop routing, and route hijacking using automated diagnostic telemetry.
• Execute emergency re-routing and failover to backup bilateral routes during upstream carrier outages.
• Log, escalate, and resolve carrier trouble tickets within strict 15-minute SLA response windows.

Candidate Requirements

• 2+ years in a high-volume telecom Network Operations Center (NOC) or ISP surveillance environment.
• Thorough understanding of wholesale VoIP quality metrics (ASR, ALOC, PDD, MOS) and SMS DLR delivery tracking.
• Hands-on experience with network monitoring tools, SNMP alarms, and live traffic visualization dashboards.
• Ability to remain calm, analytical, and effective during high-priority carrier network incidents.
• Willingness to work in 24/7 rotating shifts (including nights, weekends, and public holidays).

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